SHIPPING AND WARRANTY POLICIES
TERMS OF PAYMENT: Money Order or Cashier's Check are best. Personal checks must clear bank before shipment. Of course PayPal is much faster.
PRICING POLICY: We reserve the right to revise pricing due to inflation or a fluctuating dollar at any time.
SHIPPING: We use US Postal Service - never UPS, First Class mail for items weighing under 13 ounces, Priority Mail for items 14 ounces or more for domestic US mailing. Overseas orders are mailed via the US Postal Service, up to 3 pounds, 15 ounces via 1st Class, over 4 pounds via Priority Mail, unless other arrangements are made.
It is your obligation to make sure the package is being sent to the right address. We use your PayPal address unless told otherwise. If package is returned then buyer to pay additional costs to get it sent to the correct address. If a package is lost because the address supplied was incorrect, we are not responsible for that loss.
INTERNATIONAL ORDERS: For international orders, delivery is via United States Postal Service Airmail - 1st Class or Priority. There is no insurance for delivery via International First Class or International Priority Mail. Express Mail must be paid for to have delivery insurance. Express Mail must be signed for upon delivery, and has en route tracking available. I will not be responsible if your customs agent or postal carrier steals your package of goodies sent via First Class or Priority Mail.
INTERNATIONAL SHIPPING QUANTITIES: Large orders for shipping overseas require Priority postage rates and in addition there are size limitations for the boxes used. In addition, the negotiated overseas postage rates were significantly raised on Jan. 22, 2012. Orders are restricted to twenty (20) wicks per individual order so that package size and weight are limited to keep postage costs as low as possible. Orders over 20 wicks will be rejected and must be resubmitted in individual orders of no more than twenty (20) wicks per individual order.
INTERNATIONAL SHIPPING COST: The cost of shipping large orders internationally may exceed the amount initially charged by PayPal. In such rare cases, additional supplemental postage will be required prior to shipping. I reserve the right to cancel and refund orders at my option.
WARRANTY: Warranties are as stated by individual manufacturers.
HEATER IGNITERS: There is no warranty on igniters. Cheap "I buy local" wicks have coarse fibers which can tear the ignition coil - that is why local stores usually do not stock igniters. Far too many people who order igniters without wicks have bad electrical connections (or do not know how to "burn dry") and blame the igniter, and I cannot personally inspect your ignition system. Click here to fix your electrical system, and click here to know how and when to "burn dry" your fiberglass wicks.
LAMP CHIMNEYS: There is no warranty on lamp chimneys.
RETURNS: Damaged or missing items must be reported within ten days of receipt of order. Returned merchandise must be properly packaged in an appropriate container, adequately insured, and accompanied by a letter including your name and address. All returns must be authorized by Miles Stair, and must have a copy of the original sales invoice.
OVERSEAS ORDERS: Buyers are responsible for any import fees or duties. Order size may be limited to a set number of wicks per order to more closely correspond with postage costs, particularly with new customers. We reserve the right to cancel any order for any reason, capricious or not.
A 20% RESTOCKING FEE OF ITEM COST MAY BE CHARGED FOR ANY RETURNED ITEMS TO RECOVER MY COSTS FROM PAYPAL CHARGES AND SHIPPING COSTS. THE POSTAGE WILL NOT BE REFUNDED IN ANY CASE, AS I HAVE ALREADY PAID THAT ONCE.
NOTICE: Miles Stair shall not be liable for any injury or damage, direct or consequential, relating to the misuse or inability to use our products, including but not limited to wicks, writings, booklets, book, CD's, website, LED flashlights, radios, razor knives, tools or about anything else.
WARNING: RAZOR KNIVES ARE SHARP!!! KEEP THEM AWAY FROM CHILDREN AND SLOW ADULTS!!!
If you have a question, e-mail me at miles@milesstair.com
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